Overview :
At dard.shop, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our refund and return policy for guidance on how to proceed.
Returns :
Eligibility: You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Items that have been worn, used, or altered are not eligible for return.
Non-Returnable Items: Certain items are non-returnable, including perishable goods, personal care items, and sale or clearance products. Please check the product description for any specific return restrictions.
How to Initiate a Return :
To start a return, contact our customer service team at [email protected] with your order number and reason for return.
We will provide instructions on where to send your returned items.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item received).
Refunds :
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]
Exchanges :
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected], and we will guide you through the process.
Damaged or Incorrect Items :
If your item arrives damaged or you received the wrong product, please contact us within 24 hours of receiving the order. We will arrange for a replacement or issue a full refund, including shipping costs.
Unwanted Products: If you want to return an item that is in new, unused, and unopened condition, you may do so within 30 days of your purchase. Please note that return shipping costs are your responsibility.
Shipping Costs :
Return shipping costs are the responsibility of the customer, except in cases where the product was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
Contact Us :
Support Time: 24/7
Store Name: dard
Store Phone: +1 904-231-2479
Store Email: [email protected]
Store Address: 3726 Albany Post Rd, Hyde Park, NY 12538, USA